Health Hunter Shop

Shipping & Fulfilment Policy

Last updated: April 2026

1. Overview

Thank you for shopping with Health Hunter Shop. We are committed to transparency about how and when your order will arrive. Because we sell products from multiple sources — including our own stock, dropship suppliers, and affiliate partners — delivery timelines and shipping origins vary by product.

Please read this policy carefully before placing your order. By completing a purchase on healthhuntershop.myshopify.com, you acknowledge that you have read and understood the fulfilment terms that apply to your chosen products.

2. Our Product Types Explained

We sell three distinct types of products. Each has its own shipping origin and fulfilment process:

2a. Health Hunter Stock (Own Inventory)

These products are held in our own warehouse and dispatched directly by us. They are the fastest to ship and are clearly labelled on the product page.

2b. Dropship Products

Some products are fulfilled directly by our trusted third-party suppliers. When you place an order for a dropship product, we forward your order details to the relevant supplier, who then ships it directly to you.

Important things to know about dropship orders:

• The product will arrive in packaging from the supplier, not from Health Hunter Shop.

• Shipping origin may be domestic (Australian warehouse) or international (e.g. United States, Europe, or Asia), depending on the supplier.

• Processing and delivery times are longer than our own-stock orders.

• Dropship products are clearly marked on the product page with a note such as “This item ships directly from our supplier.”

• You may receive a separate tracking number from the supplier.

2c. Affiliate / Partner Products

Certain products listed on our store are fulfilled by affiliate or brand partners. When you purchase one of these items, your order is passed to the partner’s own fulfilment system.

Important things to know about affiliate product orders:

• The specific delivery timeframe is listed on each product’s page.

• You will receive confirmation and tracking information directly from the partner brand.

• Returns and exchanges for affiliate products are handled under the partner’s own returns policy, which is linked on the relevant product page.

3. Delivery Timeframes at a Glance

All timeframes are estimates and begin from the date your order is confirmed. They may vary during public holidays, peak seasons, or due to carrier delays.

Business days are Monday to Friday, excluding Australian public holidays. International delivery estimates do not include potential customs clearance delays, which are outside our control.

4. Third-Party Shipping Origins

If your order includes a dropship or affiliate product, it will be shipped directly from the relevant supplier or partner. The table below details what this means for you:

We vet all of our dropship and affiliate partners to ensure product quality and reliable shipping. If you have any concerns about the origin or authenticity of your order, please contact us.

5. What Happens If a Dropship Order Is Delayed?

While most dropship orders arrive within the estimated timeframe, delays can occasionally occur due to supplier processing backlogs, carrier issues, or international customs. Here is what we will do to help:

5a. We Will Notify You

If we are made aware of a delay affecting your order, we will contact you by email within 2 business days of learning about the issue. We will provide a revised estimated delivery date where possible.

5b. Tracking Your Order

Once your dropship order is dispatched, you will receive a tracking number. You can use this to monitor progress with the carrier. If your tracking has not updated in 7 or more business days, please contact us and we will investigate on your behalf.

5c. Significantly Delayed or Lost Orders

If your dropship order has not arrived within 10 business days past the estimated delivery date, you are entitled to one of the following resolutions:

• A full replacement order dispatched at no additional cost, or

• A full refund to your original payment method.

We will liaise directly with the supplier to resolve the issue. You will not be required to contact the supplier yourself.

5d. Delays Due to Customs (International Dropship)

For international dropship orders, customs clearance can add 5–10 additional business days in some cases. Unfortunately, this is outside our control. We recommend monitoring your tracking link and, if required, contacting your local customs authority with the tracking reference provided.

Health Hunter Shop is not liable for customs fees, import taxes, or duties levied by your country’s authorities. These charges, if applicable, are the customer’s responsibility.

6. Shipping Rates

Shipping costs are calculated at checkout based on the product type, your location, and the fulfilment origin. For dropship and affiliate products, the shipping rate displayed at checkout reflects the cost charged by the supplier or partner.

• Free shipping thresholds (if applicable) apply only to Health Hunter own-stock orders, unless otherwise stated on the product page.

• Dropship and affiliate products may carry separate shipping charges, which will be displayed clearly before you complete payment.

7. Order Cancellations

Cancellation requests must be submitted within 1 hour of placing your order, as dropship and affiliate orders are forwarded to suppliers quickly. To request a cancellation, email us immediately at the address below.

If the order has already been dispatched, it cannot be cancelled. You may be eligible to return the item once received — please refer to our Returns Policy for details.

8. Contact Us

If you have any questions about your order or this policy, our team is here to help:

Website:  healthhuntershop.myshopify.com

Email: info@healthhunter.au 

Response time:  We aim to reply within 1–2 business days.

We appreciate your patience and your support of Health Hunter Shop. Our goal is always to get quality health products to you as quickly and transparently as possible.

Health Hunter Shop  ·  healthhuntershop.myshopify.com  ·  This policy is subject to change. Please review it before each purchase.